Gojek Driver Call Center as driver’s help
Gojek’s driver call center is actually provided by the company to feel comfortable for drivers as well. Because after all, the driver or more, called the online motorcycle taxi, is the head of this company in the conduct of his business. If they do not receive the best service, it will also be disturbed how they serve their passengers.
On the other hand, it can also make it easier for passengers to keep track of where the driver is. So, when you are curious and wait a very long time, you can find out the real location of ojol or an online motorcycle taxi. So, for example, if he is next to the taxi driver of an online motorcycle, immediately rush to prepare to pay for it.
The call center of Gojek drivers can also make the taxi driver of an online motorcycle complain about all his complaints. For complaints, which very often are an obstacle for online motorcycle taxi drivers, it is usually difficult to attract passengers, even if they have activated the application. In fact, this is not just the fault of the program, but the factors of the driver himself.
An error from a driver that may not want to execute the incoming order or reject it. Thus, indirectly, the system will also choose not to give them work or work. The food is for online motorcycle taxi drivers, if you think you have a work order, immediately make it and deliver passengers.
This call center for gojek drivers can also be a means of reprimanding or warnings to drivers of online motorcycle taxis who perform their services to customers and passengers. So that their results and the quality of their activities cannot be arbitrarily implemented. Everything according to the system and system must be inflexible.
Call center types by area
The call centers themselves have different types based on various things. As now, there will be a discussion about the types of call centers, depending on the coverage area of their activities. So when you receive a complaint or have sold a product outside the area and in the area itself, both of them have their respective functions.
A local call center is a type of call center that is based on the first coverage area. From the name alone, one can guess that this call center serves only everything related to the domestic or internal sphere. Thus, it can be concluded that the call center of the gojek driver is an example of this type of call center.
Then there’s the international call center service or what’s more called an international call center. It is designed to serve customers or sell products from the company to the international space. In order for the skills of communication and speaking internationally to be needed by its employees in this position.
From this explanation it can be concluded that in order to serve and provide comfort to their customers, companies must actually have these two types of call centers in order to gain a larger market share. The Gojek driver call center is proof that the company, called gojek, serves its loyal customers in the country or on the territory of the country.
Types of call center by owner
In addition, there are other types of call centers based on the form of ownership. So in the review, this call center is actually not only in a narrow point of view. But in fact, they have their own corresponding roles and functions, which have been structured and neatly arranged in accordance with the SOVP of the company itself.
The first type, based on the owner, is an internal call center. In this case, the company has its own call center in order to be able to contact each other among members in the course of their work. So that this type is an internal communication of the company and belongs to the company itself. So that the call center of the gojek driver does not belong to this type.
The second is charter call centers. As a rule, companies that want to reduce costs when using the services of their call center, they prefer to use this type of call center service. Because they do not need to provide a special room for the staff of their call center. They will hand over this call center work to the call center service provider’s company.
However, the gojek driver call center is also not included in this call center. This outsourced call center can reduce costs, since the company will only pay for the service. Thus, the company that pays for the service does not need to prepare various things related to the call center, and does not need to pay its employees.
Obstacles that are often conveyed by drivers
Using the Gojek program, this does not mean that all problems are found only in customers or passengers. But the actor of the delivery service, for example, the online motorcycle taxi driver himself, also experienced various problems. These problems are complex, but in fact, the company itself can still adequately deal with them and properly deal with them.
The obstacle that online motorcycle taxi drivers themselves usually face is a nominal deposit to their account, which does not correspond to the amount of the value paid. This can be done, because perhaps the system does not read the nominal amount well. The name is also a man-made system, sometimes there must be flaws in making call centers gojek drivers more useful.
The complaint of the second driver is due to a problem that did not enter the nominal amount of payment from customers. This also sometimes happens to those drivers who, when checking the balance, do not correspond to the already specified nominal payment. So it is natural for drivers to submit their complaints to the company.
The obstacles of these drivers become the benchmark for Gojek in providing its services to non-customers and online motorcycle taxi drivers. Thus, it is hoped that the presence of a call center for Gojek drivers will be able to become a familiar friend of online motorcycle taxi drivers while browsing their careers as the head of this company.
Positive response to call center services
Gojek, in providing services, first of all, prioritizes customer satisfaction. Because for them, customers are a king who must be taken into account for their safety, comfort and trust. Because big companies are not because of their skills, but because they can win the hearts of their customers to become loyal customers.
The Gojek Driver Call Center is also one of the best services that this company can provide to its drivers. Because, in addition to customers, they are also very worried about their partners in the form of their online motorcycle taxi drivers. In essence, the driver is the key to the success of this company in order to win the hearts of its customers.
Customers and drivers responded very well and with positive enthusiasm for the performance of gojek employees in accepting all issues related to field restrictions. So that these obstacles can be conveyed and sought to be assessed directly by the internal parties of the company.
Thus, this service is expected to make drivers more enthusiastic when delivering various incoming orders. In addition, it is hoped that this will reduce the concerns of drivers. So, if there is a sudden problem with the field, the solution is the call center of the gojek driver.