Complaint process using UOB Call Center function : Blog2
Complaint process using UOB Call Center function : Blog2

Complaint process using UOB Call Center function : Blog2

UOB call center, functions to be used by clients

UOB’s call center function  is a service that can be used by customers and non-customers alike to get accurate information about the banking world. So people can choose information more accurately from reliable sources.

This feature was created to help customers and non-customers avoid getting bogged down in fraudulent incentives on behalf of the bank in question. So don’t consume a piece of news raw, call the consumer to get the right explanation from the bank.

In addition to helping customers avoid the fraud problem, customer service calls also have several other features. If you have a complaint or problem with the relevant bank, contact the bank using the consumer call feature.

Features like this should be used because until now, not many people are aware of its benefits. By having a problem, the bank cannot discover and solve the problem. This feature should therefore be used by customers when testing complaints.

Complaint process using UOB Call Center function

Making a complaint when a banking problem occurs can be done administratively and non-administratively, easily. The following is a method of complaint that is in accordance with the procedures of the bank. Use this feature if you find complaints in banking activities.

You can  contact  the UOB call center at  14008, this service is open 24/7, so if there is a problem at any time, report it immediately. Please report in detail what complaints you have experienced so that the bank can deal with the problem as soon as possible.

After the client reports the complaint, the bank will immediately follow up on the matter. This process will happen immediately because UOB prioritizes customer convenience. Once you make the problem report, you will be immediately examined.

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When the problem is found, the next step is an investigation by the bank. This investigative process usually takes a relatively long time, depending on the complexity of the problem. It may be possible to complete the investigation process in one day when the problem that occurs can be easily solved.

Once the bank has a meeting point about the issue, the customer will be contacted immediately. If the client agrees to the settlement method of the bank, the problem will be declared in full. But what if the client is not satisfied with the results provided by the bank.

If the client is still not satisfied with the settlement offered by UOB, they can mediate with BI or OJK. Using this mediation, it is hoped that the problems experienced by customers can be resolved efficiently. So no one feels more outraged by the incident.

In addition to the UOB call center, complaint reporting can be email

This complaints feature that uses email will be very useful if you are abroad. By using email, wherever you are, you can still report different types of complaints. The reporting process is also very fast, since there’s already its own server for email complaints.

If you  want to use  the email function as an alternative to the UOB call center,  just send a message to UOBCare@uob.co.id. Without having to wait long, the email will be immediately responded to on the bank. So it’s not much different from using conventional reporting methods.

The email function can also be an alternative if you encounter a rather complicated problem. Attaching test data will be easier to use email because you can send image files or videos as evidence. So the bank will find it easier to investigate the issue.

If the client cooperates and provides a full complaint report, the handling process can also be faster. You may also not need to come to the branch office if you can attach enough data to support the problem complaint.

As a bank that prioritizes the convenience of its customers, UOB will try its best to solve various problems. So you don’t have to be afraid to report the problem encountered. The bank will surely be able to solve the problem.

Not only to keep promises, but UOB can prove its achievement

To prove its concern about customer complaints, the UOB call center function is  not only provided. The bank is seriously moving to solve all problems and there is always a concrete report of the case. Even customers can see the problem handling report firsthand.

If you open the complaint sheet on the official website of the UOB bank, at the bottom of the site there will be an announcement of case handling. The page contains data on cases tested by customers. The percentage of treatment cases is relatively high because it reaches more than 90 percent.

Other banks may just give promises, but UOB provides evidence of performance manipulation. They are not afraid to show whether there is indeed a case that has not been settled. It proved that cases had just wrapped up in 2019 in 2020. This is proof of the fact that the bank is committed to solving the problem.

The UOB call center is the first portal to connect customers to the bank. If the client does not use this gate, the problem will not be solved quickly. So, regardless of the complaints you feel while using this bank, just report it.

The bank sincerely appreciates the complaints of customers. The report can be used as a reflection to improve customer service as much as possible. Without a report, the relevant party will not be able to correct errors in the agency.

If you have problems, take advantage of the user call, email or come directly to the nearest branch office. The parties involved will gladly accommodate and resolve the matter. Therefore, consumer comfort can be maintained so that the reputation of the bank can be properly maintained.

Avoid fraud cases using the UOB call center

A number of criminal cases on behalf of a bank are currently on the rise. Of course, as a wise customer, you need to confirm every piece of information. Do not be too easily tempted by the sweet words of skilled scammers who want to drain their wallets.

The number of fraud cases occurs because few customers underestimate the importance of customer service. They are reluctant to confirm and end up in the trap of criminals. While user requirements are preventable, they are preventable.

In addition, the victims are also not a little reluctant to report crimes that happen to them. In fact, the reports of the victims allow the bank to cooperate with law enforcement to handle the criminal case.

Without accompanying victim reports, this will be very difficult for banks to deal with. Therefore, make the best use of the functions provided by the banks for the convenience of the public. Reporting fraud on behalf of a bank is a commendable act.

You can even gain an appreciation for using this feature to prevent more victims. Wouldn’t it be better if you got involved in stopping the next victim. People’s banking activities will also be healthier with conscious reporting activities.

Do not underestimate the consumer call function of the bank. There will be room for all sorts of reports and also immediate investigation. To create a good banking atmosphere, use UOB’s call center function  to report all kinds of monetary and financial complaints.

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