The Batik Air call center can be contacted 24 hours a day
The Batik Air call center is a service that helps customers get information or file complaints. The development of technology allows an industry to establish good communication with its customers. Improved services make the quality of airlines even higher.
Through the call center, customers can make phone calls for a variety of purposes. Customers can request information in terms of flights or file a complaint about the service obtained with the airline. This communication may lead the airline to obtain reciprocity of the services provided for further evaluation.
Call center staff play an important role in establishing good communication with customers. They must have sufficient knowledge of geography, such as the route from the aircraft area to the time zone. Personnel must understand the route taken by the aircraft and the distribution of time zones.
Not quite there, the staff had to know the plane ticket and other services offered by the airline. The staff must know in detail the plane ticket from the price, how to book, how to change the departure time and how to cancel the ticket.
The most important thing that call center staff need to master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, effective and efficient way of speaking.
The communication skills possessed by the staff will make customers feel satisfied after making a call with the Batik Air call center. Because customers want an explanation of information or solutions regarding a complaint. If the communication skills of the staff are poor, it will disappoint customers.
About Batik Air Airlines
Batik Air is a subsidiary of the private airline Lion Air. The subsidiary is managed in the full-service category. It was first operated on May 3, 2013. The first road that was traveled was from Jakarta to Manado and Balikpapan.
Batik Air was created by Lion Air because it could not adapt to the increase in passenger numbers. Therefore, the company created a new airline. The company brought 5 Boeing 737s to the new airline to be able to cope with the growing number of passengers.
The airline has flight routes to 59 destinations both at home and abroad. The airline reaches the islands of Kalimantan, Nusa Tenggara, Moluccas, Papua, Sulawesi to Sumatra. In the foreign field, including Malaysia, Singapore, Vietnam to Saudi Arabia.
At first, it operated only ten Boeing 737-900ERs. So far, it has operated a fleet of 74 aircraft. The aircraft types owned are Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has the status of a subsidiary, the facilities provided are no less competitive than the parent company. One of the facilities is the batik air call center that can respond to customer complaints and provide them with solutions. This installation can also transmit the information requested by customers.
Services provided by Batik Air
Batik Air is classified as an outstanding airline. He has won many awards such as the ISSA. This award in the area of passenger safety standards was presented by IATA in January 2016. The price is classified as a good price.
The next price is the ISO standard. Obtained the ISO 9001:2005 license as the airline with the best delay management. As a private airline, this award proves the best management. Not all private airlines are able to get this price.
In addition to winning prizes, it has a number of advantages in the services it offers. Having economy and business classes, the airline offers different facilities. Offered at a low price, the airline has TV screens, snacks and spacious luggage.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, this company also provides accommodation for its employees ranging from the ground crew to the flight crew. Even though it only has the status of a private company, Batik Air is able to provide a variety of facilities.
Batik Air continues to build facilities that support the aviation sector. These facilities are training buildings, hotels and squares. Not only that, an airline delivery service was also created under the name Lion Parcel. The airline continues to make improvements and build facilities to improve its services.
Batik Air has a difference with Lion Air which is quite often involved in plane crashes. This airline is safer compared to the parent company, so it has many customers. The Batik Air call center is one of the services created to establish good relationships with customers.
How to contact the Batik Air call center
The Batik Air call center can be contacted in different ways. One of them is to go directly to the head office. The office is located at Batik Air headquarters, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to come to the head office, you can also contact the Batik Air call center by e-mail, on social networks or by phone number. The airline’s email is firstname.lastname@example.org. The registered office telephone numbers are 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can search for branches in your city. Each branch also has a phone number if you are reluctant to come to the office. The airline’s branches have spread almost throughout Indonesia. You can find a branch easily.
The Batik Air call center can also be contacted even if the customer is abroad. Customers can always request information or file a complaint about the airline’s service. These benefits provide convenience to customers.
Important things about Batik Air Call Center
There are several things to note about the Bat ik Air call center. First of all, the service takes credit. This means that you must have a credit on your phone before making a call to the call center. If you don’t have credit, you can make landline calls.
The Batik Air call center is available within 24 hours and on public holidays. If you need information or want to file a complaint outside of working hours, you can do so over the phone. The answer will be given quickly and friendly by the staff.
You can contact the batik air call center for information on flight prices, flight routes on certain dates or days, information on how to book and pay for airline tickets, how to change the departure time and even how to cancel airline tickets.
In addition to getting information, customers can submit complaints to the batik air call center. Complaints that are usually submitted relate to high ticket prices, difficulty in booking tickets, delay problems, difficulty in changing departure times to ticket cancellations.
Customers can request information through the call center. In addition, customers can also submit complaints about services obtained from airlines. Customers can get a solution after contacting the Batik Air call center. The staff will give a quick and friendly response.